Refund policy
We sell living plants, so we do not operate a physical returns process. Please do not post plants back to us unless we specifically ask you to do so.
14-day cancellation & refund periodIf you buy from us online, you may cancel your order within 14 days from the day you receive your order.
If your order is delivered in separate parts, the 14-day period starts from the day you receive the final item in your order.
If the final day of the 14-day period falls on a weekend or public holiday, the deadline is extended to the next working day.
To cancel your order, you can use our online order cancellation page:
https://orders.crookedbootfarm.ie
You can also contact us by email at:
If you email us, please include your name, order number if available, and the email address used for the order so we can find your purchase.
No return requiredBecause plants are living and perishable goods, we do not ask customers to return plants to us.
No return shipping label will be issued, and no physical return is required in order to receive an eligible refund under this policy.
RefundsOnce you tell us within the 14-day cancellation period that you wish to cancel your order, we will refund you to your original payment method within 14 days.
Refunds include the item price and any standard delivery charge paid at checkout.
If you selected a more expensive delivery option than our standard delivery option, we may refund only the cost of our standard delivery option.
Please note that your bank, card provider, or payment provider may take additional time to process and display the refund.
If more than 15 business days have passed since we confirmed your refund, please contact us at:
Damaged, incorrect, or faulty itemsPlease inspect your order when it arrives.
If your plant arrives damaged, incorrect, faulty, or not as described, please contact us as soon as possible at:
Where possible, please include your order number and a photo of the issue so we can understand what happened and make it right.
We do not ask customers to return damaged, incorrect, faulty, or not-as-described plants.
Pre-dispatch cancellationsIf your order has not yet been fulfilled, you may request cancellation before dispatch using our online order cancellation page or by emailing us.
Once an order has been fulfilled or dispatched, the 14-day cancellation and refund period above applies from delivery.